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Terms and Conditions of Sale

PART 1: SUMMARY

Thankyou for visiting the seaforthpharmacy.com.au website (the "site"). seaforthpharmacy.com.au is a leading online pharmacy: a retail store and information site for pharmaceutical products. The site is designed to provide a convenient, private and informative retail experience for consumers to purchase products essential for maintenance of good health and for prevention of future illness. Accessible 24 hours a day, 7 days a week, the seaforthpharmacy.com.au online store offers an easy and convenient method of ordering pharmaceutical products online, along with a wealth of health-related information.

Seaforth Pharmacy wants each visitor to the site ("you") to have a safe, pleasurable visit, so we have established the following terms and conditions so that we both know what to expect from each other.

Seaforth Pharmacy reserves the right to have their pharmacists exercise professional judgment and prevent supply of any medicine likely to constitute a hazard to health, or the supply of excessive or unnecessary quantities, especially when the product is known to have abuse potential.

 By using the site you agree to be bound by the terms following. Please read them carefully. Your usage of the site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.

 

PART 2: WEBSITE TERMS AND CONDITIONS OF SALE

Shopping and ordering online

To order, visit the product page for the product you want to order, and click on the “Add to Cart” button. Once you are ready to purchase, click on Checkout.

Payment methods
Credit Cards: We accept Visa, Mastercard. There is no surcharge for using Visa, Mastercard. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point (except in the case of recurring orders, where your credit card details will be stored by our third party service provider). In the event that we cannot fulfill your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.
We use eWay as our payment gateway provider.
Seaforth Pharmacy does not accept money orders, cashier's cheques, personal cheques and company cheques.

Shipping and Delivery

Shipping is $15* for anywhere in Australia, and free for click and collect and any order over $99*

*excluding bulk items

Our delivery timeframe of 1 - 4 working days is from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises, we have no control over the delivery time.

If for any reason we do not have a product in stock you will be contacted as soon as possible to advise you of any delay in delivering the product.

 

International destination restrictions
This site only delivers to Australian postal addresses. Orders purchased on this site cannot be shipped to an international address.

 

Product Enquiries

If you feel you need assistance with your product or just need a bit of advice, there are plenty of ways we can help. You can call us and ask to speak to the pharmacist on 02 9948 1476 or email us at info@seaforthpharmacy.com

 

Returns and exchanges

Our Pharmacy is committed to providing quality products to our customers. The site will accept returns of non-prescription, non-pharmacist only or non-pharmacy medicine lines within 7 days with proof of purchase if goods are faulty, damaged or incorrectly represented, provided the product is unopened and in original condition and the product is eligible for return.

 

You will need to contact us by phone on 02 9948 1476 or by email at info@seaforthpharmacy.com

 

If you would like to exchange your item please get in contact with us and we will confirm if the alternative item is available or not. If you have ordered the wrong product, contact us and we will see what we can do. We do not offer an exchange, credit or refund on change of mind.

Damaged, Lost or Defective products

If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came. Do not sign for the parcel from the courier company. Please contact us by phone or email and we will organise the return of the product for inspection and will endeavor to send you a replacement as soon as possible.

You must return to our Pharmacy within 10 days any products that are damaged, or notify us of any lost or incomplete deliveries so that we can inspect the products or lay claim against the carrier. Failure to do so will result in the claim being declined.

Our Pharmacy reserves the right to decide in its sole discretion whether it will accept the return of any products for credit, repair or replacement. Our Pharmacy will not accept return of any product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the customer or where the product is expressly sold on a no-returns basis. Where returned product is not accepted, they will be returned to the customer at the customer’s cost. Receipt by our Pharmacy of returned product does not constitute acceptance for any purposes.

Consumer laws

Where legally obligated, we will meet our obligations under all relevant consumer protection laws and any product which is faulty, damaged, or expired can be returned at any time for a full refund, including the cost of shipping.

Where a product is eligible for a refund, we will endeavor to refund you within 7 working days.

 

Disclaimer & Limitation of Liability for Products Sold
Except as expressly stated herein, Seaforth Pharmacy makes no representations or warranties, either express or implied, of any kind with respect to products sold on the site. Except as expressly stated herein, Seaforth Pharmacy expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose.

You agree that the sole and exclusive maximum liability to Seaforth Pharmacy arising from any product sold on the site shall be the price of the product ordered. In no event shall Seaforth Pharmacy its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to product sold.

Information Disclaimer
All information supplied has no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site is complete and/or accurate. All information contained on the site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.


Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied via this site. This information is not to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.

The information contained in this site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other party's medical condition. Nothing contained in the service is intended to be or should be taken for medical diagnosis or treatment.
Product images displayed are for representation purpose only. Actual product may differ from images shown.

 

Disclaimer for use of site
You expressly agree that use of the site is at your sole risk. In no event will Seaforth Pharmacy, its directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition Seaforth Pharmacy, does not make any warranty as to the results that may be obtained from the use of the site, or use of the information, content, service, or products provided through the site.

Further,  Seaforth Pharmacy explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the site from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.


Under no circumstances shall we or any other party involved in creating, producing, or distributing the site be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) the use of or inability to use the site, (ii) the cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the site; (iii) unauthorized access to or alteration of your registration information, transmissions or data; (iv) statements or conduct of any third party on the site; (v) negligent or willful acts of  Seaforth Pharmacy, its directors, officers, employees and representatives or (vi) any other matter relating to the site.

You agree to indemnify and hold Seaforth Pharmacy, and our related bodies, corporate, directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the content you submit, post to or transmit through the site, your use of the site, your connection to the site, your violation of the terms of use, or your violation of any rights of another.

 

Your account obligations
In consideration of your use of the site, you agree to:

  • Provide true, accurate, current and complete information about yourself as prompted by the relevant online forms (your "registered information ") and
  • Maintain and promptly update the registered information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the site.

You are responsible for maintaining the confidentiality of your registered information and are fully responsible for all activities that occur under your registered information. You agree to immediately notify us of any unauthorised use of your account or any other breach of security. Seaforth Pharmacy considers this registered information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.

Order acceptance policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Seaforth Pharmacy reserves the right at any time after receipt of your order to accept or decline your order for any reason. Seaforth Pharmacy reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

Your conduct
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the site, use of the site, or access to the site. You agree not to access the site by any means other than through the interface that is provided by us for use in accessing the site.

Our rights
Seaforth Pharmacy may elect to electronically monitor areas of the site and may disclose any content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the site; or (iii) to protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such content.

Seaforth Pharmacy may terminate your access, or suspend your access to all or part of the site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider, or us.

Typographical errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Seaforth Pharmacy shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Seaforth Pharmacy shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled Seaforth Pharmacy shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Seaforth Pharmacy Intellectual Property

This site is owned by Seaforth Pharmacy. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons and images, photographs, graphics and other material (collectively "content") as well as the selection, assembly and arrangement thereof is subject to applicable intellectual property rights.

 All audio and video clips are the sole property of Seaforth Pharmacy or their respective content providers. All software used on the site is the sole property of Seaforth Pharmacy or those supplying the software. You acknowledge that the site contains content, audio and video clips and software that are protected by copyrights, trademarks, or other intellectual property rights, and that these rights are valid and maybe protected in all forms, media and technologies which exist now or are developed in the future. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Seaforth Pharmacy’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.

Site availability
Seaforth Pharmacy does not warrant that the site will be available at any time. Users acknowledge that the site may be unavailable for a number of reasons, including due to matters beyond Seaforth Pharmacy’s control, and shall not hold Seaforth Pharmacy accountable in respect of any claims arising there from. Seaforth Pharmacy does not warrant that users’ access to the site will meet any particular performance criteria.

Termination
These terms are effective even if this agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the site with or without notice. You agree that any termination of your access to the site may be affected without prior notice, and acknowledge and agree that we may immediately bar any further access to the site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the site.

Linking and framing
Links to external sites from this site are provided for convenience only and Seaforth Pharmacy does not endorse or make any warranty with respect to such external sites.

General information
These terms of use constitute the entire agreement between Seaforth Pharmacy and you and govern the use of the site. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision. If any provision of the terms of use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the terms of use remain in full force and effect.